How do I delete my cache and cookies on a PC/Laptop

If you experience any technical issues whilst using our website, these can often be resolved by clearing your cache and cookies. To do this, you will need to follow the steps below that are specific to the Internet browser that you are using.

Internet Explorer

  1. Click the gear  at the top right to open the settings menu.
  2. Then select ‘Safety’ and Delete Browsing History.
  3. Select ‘Temporary Internet Files’, you will also need to uncheck all the other boxes, especially Preserve Favourites website data. This option makes the window also delete objects from websites in your Favourites folder, which is necessary to completely clear your cache.
  4. Click Delete.

Alternatively you may simply press Ctrl-Shift-Delete to open the Delete Browsing History window and delete from there.

 Mozilla Firefox

  1. Click the menu button    and choose Options.
  2. Select the Advanced panel.
  3. Click on the Network tab.
  4. In the Cached Web Content section, click Clear Now.
  5. Click OK to close the Options window.

Clear Cache Win1 fx11

Alternatively you may simply press Ctrl-Shift-Delete to open the Delete Browsing History window and delete from there.

Google Chrome

  1. In the top-right corner of Chrome, click the Chrome Menu .
  2. SelectMore tools>Clear browsing data.
  3. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  4. Use the menu at the top to select the amount of data that you want to delete. Selectbeginning of timeto delete everything.
  5. ClickClear browsing data.

Alternatively you may simply press Ctrl-Shift-Delete to open the Delete Browsing History window and delete from there.

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