Fixed Problem

Windows 10 is a part of the Windows NT family of operating systems. This personal computer operating system is developed and released by Microsoft. There are some reasons you may update your computer to Windows 10.

  • Good performance in speed
  • Easy understanding in start menu
  • High tech in talking machine
  • Universal programs in app store
  • Ordered functionalities in action center
  • Automatically update in operating system

Windows 10 Doesn’t Recognize Android Devices

No matter why you use Windows 10, sometimes you may have the need to transfer or manage your phone data on your PC. Recently some Windows 10 users have reported one problem- their Android devices can not be detected by Windows 10.

I had recently upgraded my laptop from Windows 8.1 to 10. Since the upgrade, my computer doesn’t recognize my Android phone. Any ways to help?

If you have the similar problem in connecting your Android phones or tablets to PC, you will have interest in the 7 solutions below:

Solution 1: Switch a different USB cable

Some USB cables are designed for charging only. That means you can not connect your Android phone to computer for file transfer with this kind of USB cable. So you’d better change the USB cable firstly if you don’t use the original one.

Solution 2: Check USB computer connection settings

In order to manage files on your computer, you need to connect your Android phone as a media device (MTP). Go to “Settings” on your Android device -> “Storage” -> click the icon “More” -> select “USB computer connection” -> choose “Media device(MTP)” -> connect your Android to computer again.

Check USB computer connection settings

Solution 3: Reinstall Android drivers

Sometimes you might not have the latest drivers, so in order to fix issues with Android devices and Windows 10, it’s suggested that you should reinstall your Android drivers. Uninstall your current Android driver -> reconnect Android phone to PC -> wait for Windows 10 to reinstall the Android driver -> check if your Android device is detected.

Solution 4: Enable the USB debugging

According to the previous experience, enable the USB debugging can sometimes help with this issue. For Android 4.2 and the later: Go to your Android “Settings” -> press “About phone” -> hit “Build number” seven times -> go to “Developer options” -> click “OK” when you receive a warning message -> turn on the developer options and USB debugging -> press “OK” after the warning message appears -> check if your Android is recognized.

Enable the USB debugging

Solution 5: Turn on Airplane mode

Turning your Android phone to the Airplane mode, it will be recognized by your computer and you’ll be able to transfer or manage files without any problem. After the file transfer, just turn off the Airplane mode.

Solution 6: Update MTP USB device driver

Sometimes your Android phone isn’t recognized due to driver problems, so you need try to update your MTP USB drivers. This way can solve this problem at most cases.

Press “Windows” key and “X” -> select “Device manager” from the list -> choose your Android device, right click it and select “Update driver software” -> pick “Browse my computer for driver software” -> hit “Let me pick from a list of device drivers on my computer” -> choose MTP USB Device from the menu and click “Next” -> your phone should be detected after MTP USB driver installed.

Update MTP USB device driver

Solution 7: Install Media Feature Pack for N and KN versions of Windows 10

If you want to manage or transfer Android files to Windows 10 computer, you need to use MTP protocol. MTP protocol is related toWindows Media Player, and the N and KN versions of Windows 10 don’t have Windows Media Player. Media Feature Pack for N and KN version of Windows 10 will install Media Player and related technologies on a computer running Windows 10 N or Windows 10 KN editions.

Install Media Feature Pack for N and KN versions of Windows 10

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