“Not enough storage space to perform this action” appears when trying to create, edit or save a file in Documents To Go

To resolve this, the amount of Device Memory used for file storage will need to be increased.  First, check the available Device Memory by following these steps:

  1. Open the Media application on the BlackBerry.
  2. Press the Menu button and choose Explore.
  3. Highlight Device Memory, then press the Menu button and select Properties.
  4. In the dialog that appears, check the percentage of used device memory (under the small pie chart).

If the used device memory is close to 100%, Documents To Go may not have enough for its temp files. You can try increasing the Device Memory Limit to solve this problem:

  1. Open the Media application on the BlackBerry.
  2. Press the Menu key and choose Options.
  3. Select the current Device Memory Limit setting and choose a larger size.

   4. Press the Back button and Save the changes.

After increasing the Device Memory Limit, a lower percentage of used memory should be displayed when looking at the Device Memory Properties again.

If the Device Memory Limit is already set to the maximum size and the error message persists when trying to use Documents To Go, more Device memory may need to be cleared. You can remove extra languages installed on the device, or move pictures, music, and/or other files to an external media card. It is recommended having at least a couple hundred KB free of the Device Memory. Please see the following document for moreinformation:

KB14320 – How to maximize free space and battery power on the BlackBerry smartphone

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