“How do I import Skype contacts into Skype for Business?” “Do I have to use Skype and Skype for Business at the same time?” “I have hundreds of people added on Skype. How do I get them into Skype for Business?”
This is one of the most popular topics I’ve run across for Skype for Business. It’s also one of the most frustrating.
It sounds like the easiest things in the world, right? You have X contacts in Skype (consumer). You want to add them to Skype for Business. Take them from one, pop them into the other.
Except it’s not easy. It’s pretty much the opposite.
Skype Contacts in Skype for Business: The Basics
One of the most trumpeted new features for Skype for Business (both Online and Server) was the ability to access the Skype Directory.
To do this, you had to make some configuration changes in each version.
SKYPE 4 BUSINESS SERVER – Front End & Edge Server must be configured to access the Skype Directory. We covered this in last month’s How to (Re-)Enable Skype Directory Search in the Skype for Business Client post.
OFFICE 365/SKYPE FOR BUSINESS ONLINE – In the Office 365 Admin Center, you must enable Public IM Connectivity under “External Communications”. Support reference: Let Skype for Business Online users communicate with external Skype for Business or Skype contacts – Office Support
With these changes you can search for, and communicate with Skype (consumer) users. But what if you have dozens, even hundreds of business contacts in Skype already?
Methods of (Attempted) Contact Import
Exporting from Skype has been a simple process for a while. In the Skype client, click Contacts. Move to Advanced, and click “Backup Contacts to File…” Name the backup file, save it to a location of your choosing, and done. You now have a VCard (.vcf) containing your Skype Contacts.
However, getting these contacts into Skype4B? Not so simple.
According to several sources (such as this Skype discussion thread), there is no contact import feature in Skype for Business at this time.
Undaunted, I brainstormed on the issue a while. Eventually I thought of investigating a workaround using Outlook. Maybe if I added Skype Contacts into Outlook as Address Book Contacts, I could bulk-import them into Skype4B.
(There IS a folder in Outlook’s Address Book titled “Skype for Business Contacts”. Sadly, it’s read-only.)
I got as far as importing the VCard into Outlook (here’s an import process how-to, if you’d like to try). I have 4 test contacts from Skype added into my regular Outlook Address Book.
At this point I had something strange happen. I started typing my test contacts’ names into the Skype4B search box – and they appeared! For a second I was elated. Had my workaround actually succeeded?
Unfortunately, when I tried to add them to my Contacts List, I saw this error message:
No luck. Other contact types worked fine…just not the imported Skype contacts.
So What CAN We Do? Add Skype Contacts One at a Time
We can still add Skype contacts one at a time. Tedious, I know, but it does work.
If your Skype for Business Server (or Office 365 account) meets the above requirements, start typing in the Skype4B search box. Directly under it you’ll see these options:
Clicking “SKYPE DIRECTORY” will search the full Skype Directory for your search term. In this case I started typing “Josh”, my friend’s first name, and received a long list of Joshes’ Skype accounts. You can search using names, Skype Names, email addresses, phone numbers and even a contact’s location.
Once you see your contact, all you have to do is right-click and add them to one of your Contact Lists.
Since this is a one-at-a-time process, I suggest doing this on an as-needed basis. I also suggest emailing or IMing your Skype contacts beforehand to explain what you’re up to. (If they already have you added on Skype, a second contact request might confuse them.)
I wrote up a short message you can use for this purpose.
Hi [CONTACT NAME], I’m adding you on my Skype for Business account. You’ll see a contact request from me in a moment. It may look like a duplicate contact on your end. Just wanted to let you know ahead of time, so you’re not confused. Thanks for understanding. –[YOUR NAME]
Skype Contacts in Skype4B: Doable, But an Incomplete Feature
I was hoping for a clever little workaround which enabled all of us to grab Skype Contacts and toss them into Skype for Business. Unfortunately, no such workaround revealed itself.
Like many of you, I’m surprised Microsoft hasn’t included this functionality in Skype for Business. I hereby call for it to take a top spot on the Feature Requests list!