What to do if Skype Can’t Connect
If you receive this error message when launching Skype:
Please follow these steps:
1). Verify the software version:
Go to Help/About Skype
Version is displayed on the screen
2). Is there an update available?
In that same section, it will tell you if there is an update available.
Help/Check for updates
If there is an update available, please update and see if Skype can connect.
If you still need assistance, please Submit a Ticket and select Medium Priority: Ticket will be answered within 4 hours.