‘Please check your network settings and try again‘ is a pretty common Skype error. This annoying error message prevents users from connecting to the instant messaging app. But the good news is that you can quickly fix this problem by following the troubleshooting steps listed in this article.
How to fix the ‘Check your network settings’ Skype error
First of all, if you’re getting this error message, you should follow the suggestions available on the screen and check your network settings.
Solution 1 — Check your firewall settings
Your firewall may be blocking your access to Skype. Configure your firewall settings so as to allow Skype to run on your device.
- Quit Skype
- Open your firewall > locate Skype in the list of available applications
- Make sure that the Skype entry is configured to allow it to connect to the internet. Make sure that both Skype Private and Public columns are checked.
- Save your changes.
- Restart Skype and sign in.
Solution 2 — Check your proxy settings
Here’s how to manually configure your proxy settings in order to allow Skype to connect.
- Open Skype, click Tools > Options
- Go to Advanced > select Connection > Skype automatically detects your proxy settings.
- Enter the Host and Port details of the new proxy server
- Tick Enable proxy authentication in case your proxy requires authentication
- Type the Username and Password required by the proxy server > click Save. Keep in mind that this is not your Skype name and password.
- Close Skype launch it again > sign in and check if the error persists.
Solution 3 — Install the latest Windows updates
Make sure that you’re running the latest Windows OS updates on your machine. As a quick reminder, Microsoft constantly rolls out Windows updates in order to improve the system’s stability and fix various issues.
To access the Windows Update section, you can simply type “update” in the search box. This method works on all Windows versions. Then go to Windows Update, check for updates and install the available updates.
Solution 4 — Run the Windows Troubleshooter
Windows 10 Creators Update features a dedicated built-in troubleshooter that can fix general PC issues.
1. Go to Settings > Update & Security > select Troubleshoot in the left hand pane
2. In the new window, go to the section ‘Find and fix other problems’ > to fix Skype issues, scroll down and run the troubleshooter for Windows Store apps.
If you run an older Windows version, you can download the Microsoft Easy Fix tool to troubleshoot various software and hardware issues. The tool is compatible with Windows 10 Version 1607, Windows 8.1, Windows 8, Windows 7 Enterprise, Windows 7 Home Basic, Windows 7 Professional, Windows 7 Ultimate.
Go to the official Microsoft Easy Fix tool webpage, and scroll down to select the Windows Store troubleshooter. Your PC will start downloading the troubleshooting software. Once the tool has been downloaded it, double-click it to launch it.
Solution 5 — Reset Skype configuration files
If Skype displays all sort of errors, try resetting Skype configuration files. To do that, follow these steps:
- Close Skype > go to Start > type ‘run’ > launch Run
- Enter %appdata% > hit Enter
- Locate Skype folder and rename it to Skype.old. Keep in mind that by renaming your Skype folder your message history will be removed from Skype, but it will still be available in Skype.old folder.
- Now launch Skype again and check if the issue has been fixed.
Solution 6 — Remove recently installed software
If you recently installed new software on your computer, try uninstalling it. Sometimes, security tools may prevent certain programs from running.
Go to Start > type Control Panel > select the program(s) recently added > click Uninstall.
Then restart your computer, and see if the issue has been solved.
Solution 7 — Reinstall Skype
If the solutions listed above failed to fix the , try reinstalling Skype. Go to the Windows Store, and install the latest Skype version.