Skype is one of the most used instant messaging apps for chats, calls and video calls. It helps in connecting users with friends, family and colleagues. However, sometimes the quality of calls is not satisfying. It is quiet annoying when you get disturbances on video calls. You hear the other person quiet late after he/she has spoken. You cannot even see his/her face clearly. And then the whole excitement of having a video call vanishes. It becomes even more embarrassing when the video call is business related. It creates a bad impression and sometimes even the deal slips from your hands. Considering all theses inconveniences, here are some suggestions to help you overcome issues such as poor quality video, video freezing etc on Skype.
Download the latest version of Skype
New versions are introduced to solve the issues in older versions. So, for better performance of the app and better service; always stay updated with the latest version. In case of video calls, your experience would be best if persons at both the ends are using the most recent version of Skype. Download the latest version of Skype with https://www.skype.com/en/download-skype/skype-for-computer/.
Check your Internet Connection
Check your internet connection or ask your friend (or the person at other end) to check his connection when the video blurs. When the internet connection is weak; Skype lowers the call quality to stop it from dropping. You will experience frozen video, poor sound or dropped calls in low quality video calling. Thus, use a wired connection or a strong Wi-Fi connection. Also, close the programs that might be using your internet connection.
Check your Hardware
Now you have the latest version of Skype and your internet connection is also strong. It’s time to check the possible hardware issues.
- If you are using a laptop with integrated webcam and microphone; replace them with external webcam and USB headset. If the external camera causes problem; try changing the USB port.
- Make sure your web cam is plugged in to the system, installed properly and is not mute while you are making a video call.
- You can make a free test call to ensure clarity in your voice. It will ask you to record your voice and play back to listen it.
- Go to Tools>Options and then click on Video settings. If video stream is visible; webcam is working fine.
The above-stated suggestions work in most of the scenarios; if they don’t; call Skype support or any reliable third party Skype customer service for assistance.