How To Fix “Problem with Playback Devices on Skype”

Technology has moved us a long way and communication is now easier than before. With an internet connection, speaker or headphones, camera, smartphone, and a computer or laptop, one can use Skype and enjoy its services. However, there are setbacks that affect its usability and most notable one is the “Problem with Playback Devices” in Skype. This problem bars you from making and receiving calls. There are several issues that cause this problem on different PC Windows.

Learn more: How To Record Skype Calls On Windows – A Step By Step Guide

How to fix it on Windows 7

  • Click Tools on your Skype at the upper left screen.
  • Go to Options.
Skype options
  • At Options, you will be redirected to a window with a few Skype settings for configuration.
  • Click on the Audio settings on the left column on that particular window.
  • At the middle of the screen, choose Speakers.
speaker settings in Skype
  • On Speakers option, scroll down the options and choose one and test it in Skype.

Try these troubleshooting steps and get back to your conversations with your business partners, friends, clients, family or loved ones.

How to Fix it on Windows 10

STEP 1: Delete Audio Device

The audio device is what causes problems with playback device in Skype in most instances. To solve this issue, kindly uninstall the audio drivers. This is how to go about it:

  • Choose Device Manager Option by pressing Windows Key + X.
device manager
  • To locate your audio device, navigate to Sound, video and game controllers section.
  • Choose Uninstall by right clicking the audio device.
uninstall driver
  • After uninstalling the audio device, restart your computer and let your Windows 10 install it automatically.
  • Now check if the problem will persist.

STEP 2: Disable audio device temporarily

The problem with playback device in Skype can also be solved through disabling your audio device temporarily.  To do that, follow the below steps:

  • Go to Device Manager by pressing the Windows Key + X.
  • Locate the audio device on the options and choose Disable.
disable driver
  • Go back to the device again and click Enable from the menu.
  • Close the Device Manager and check if the problem continues.

STEP 3: Restart Skype

Several users have solved the playback device problem by simply restarting the Skype. The step is easy and you just need to click on the Skype icon, right click it and Quit. When closed, now start it again and check if the issue is resolved.

STEP 4: Set the correct playback device in Skype

At times, you may have selected the wrong audio device accidently hence causing a problem with the playback device on Skype. It’s advisable to select the playback device manually by following the following steps:

  • Open Skype and select Tools>Options
  • Go to Audio settings and navigate to Speakers section.
verify the speaker settings
  • Choose the proper audio device and click save.
  • Check if it will work now. You will have to try different audio devices till you find the right one.

STEP 5: Adjust speaker settings and uncheck automatically

Some users have confirmed that you can solve problems with playback device by switching off the “Automatically adjust speaker settings” options. To do this, you need to visit Tools>Options>Audio settings in Skype. Continue to Speakers section and uncheck “Automatically adjust speaker settings” and Save the changes.

STEP 6: Enable then disable your speakers

Disabling and enabling your speakers is another solution to solving your playback device problem in Skype. You will need to follow the following steps:

  • Go to the speaker icon situated in the bottom right corner and from the menu, choose Playback devices.
  • On the empty space, right click to show both Show Disconnected Devices and Show Disabled Devices are checked.
show all device
  • Choose Disable from the menu by right clicking your audio device.
disable device
  • Right click again on the same device and choose Enable.
  • Click Apply and OK to save the changes

STEP 7: Turn off any audio tool running in the background

A number of users have reported that you can solve the playback device problems by turning off programs that are utilizing the sound card. Before you start Skype, you can consider disabling your multimedia player which is running in the background. You can them proceed to make a Skype call.

STEP 8: Reset Skype configuration file

Resetting Skype configuration might help you solve the playback device problem on Skype. To do that, check out these steps:

  • Close Skype.
  • Press Windows key + R at the same time and enter %appdata%. Press Enter or OK.
  • Go to Skype folder and name it “Skype.old”. Note that after you have renamed your Skype folder your message threads will be eliminated from skype, but it will still be available in the old skype folder.
  • After the renaming, start skype again and see if the issue will persist.

STEP 9: Check and Update your audio driver.

Should your audio drivers be out of date, playback device problem in skype may occur. It is advisable that you keep on updating your audio driver every now and then. To do that, visit the website of your sound card manufacturer and download the latest drivers for your PC. Install the new drivers and check if the issue will be resolved. We would prefer you use the third party tool since its 100% safe and tested by us.

STEP 10: Reinstall skype

Other users have suggested that playback device problem can be solved by reinstalling Skype software, so try it too. They say they solved the elephant issue by reinstalling the older version of Skype, so you might also do the same as well.


If you are having playback device problems, it will be hard to continue making Skype calls and this will affect your Skype experience. We hope the above steps will help you as you go on communicating with your friends, relative and business partners. Cheers!

See Also:

How to fix “Skype problem with recording device”

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