Skype is one of the most popular messaging services on the Windows platform with millions of users worldwide, not only allowing users to send free messages and perform video and audio calls but also share files. Sometimes, though, it can suffer from some errors. As of now, many Windows 10 users are reporting that Skype can’t send images anymore, so today we’re going to show you how to fix this problem.
Skype can’t send images, how to fix it?
Fix – Skype can’t send images
Solution 1 – Delete the problematic entry from database
Skype stores all important information, such as sent files and messages, in its database file. If your database is corrupted, you can experience this or a similar problem with Skype on your PC. To fix the problem, you need to download an SQL browser and open the Skype database file, find the problematic entries and delete them. To do that, follow these steps:
- Download SQLite browser.
- Locate main.db file. To do so, press Windows Key + R shortcut to open the Run dialog. Enter %appdata% and press Enter or click OK.
- Roaming folder will appear. Navigate to Skype folder. Now enter the folder named as your Skype username.
- Locate main.db file and open it with SQLite browser.
- When SQLite opens, click the Browse Data button and navigate to MediaDocuments table.
- Now you should see the list of all received or sent files. You need to find the corrupted file and remove it from the database. To do so, you can use original_name column to find a file by its name.
We have to mention that this process is a bit advanced, so it might take you a few attempts to perform it. Few users reported that they were unable to identify the corrupted file, but after deleting all media files from the database the issue was resolved.
- READ ALSO: Fix: Skype camera not working in Windows 10
It’s worth mentioning that modifying your Skype database can cause you to lose sent files or messages. You might want to create a copy of main.db file in order to prevent file loss and potential Skype issues.
Solution 2 – Reset Skype settings
Users reported they solved the problem simply by deleting certain Skype files from their PC. By deleting these files, you’ll force Skype to reset to default and fix any potential problems. Resetting Skype is rather simple, and you can do it with following these steps:
- Close Skype completely.
- Press Windows Key + R and enter %appdata%. Press Enter.
- When the Roaming folder opens, locate Skype folder and rename it to Skype_old.
- Press Windows Key + R again and type %temp%/skype. Press Enter or click OK.
- Locate DbTemp folder and delete it.
- Try to start Skype again and check if the problem still persists.
This process is quite simple and after deleting the files Skype should reset to default and the problem should be resolved. If you’re concerned about your messages, they are safely stored in Skype_old folder that you created in Step 2.
Few users reported this solution didn’t work for them until they downgraded to the older version of Skype. If this solution doesn’t work, you might want to try installing an older version of Skype and performing the same steps again.
Solution 3 – Download the latest version of Skype
If this is a major issue, Microsoft will most likely address it in the future version of Skype. According to users, this issue affects users with commas in their username. If you still have this issue, be sure to download and install the latest version of Skype to check if that solves the problem.
Solution 4 – Reset the hosts file
Hosts file allows you to assign certain addresses to specific IP addresses on the internet. This file is extremely useful but can also be a target for malicious users. Malicious applications can modify your hosts file and prevent you from accessing certain websites or redirect you to malicious websites.
- READ ALSO: Microsoft ending support for older Skype clients on March 1
In addition, many users suspect that modifying the hosts file can prevent you from sending images over Skype. Fortunately for you, you can fix this problem simply by resetting hosts file. Resetting hosts file isn’t hard, and we already explained in detail how to reset hosts files on Windows 10.