Common Questions and Troubleshooting Tips

If you find that your Q&A Session within a meeting does not work, you might need to switch to chat instead, following the steps below.

As a workaround, you can enable Instant Messenger to work instead.

1. Restart IM by clicking on the Presentation icon (looks like a monitor – see below) to “Manage Presentable Content.”


2. A “Presentable Content” window will open and you will want to click on the Q&A “Stop Presenting” choice.


3. Then “Close” and you will get a pop up message that you should click to “Turn on Meeting IM”.


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