10 Ways to Fix Outlook 2013 Stuck at “Loading Profile” Screen

All of a sudden some day, Outlook 2013 stuck at start and goes into a loop of “Loading Profile” screen and won’t go ahead even after waiting for hours. This issue was very common in Windows 8 and now it’s been observed on Windows 10 too. And if you think that your .pst file has gone bad or got corrupted, and you try to rename it or move it, Outlook won’t let that happen when you may have killed the Outlook completely from task manager. So, let’s fix these issues:

Solution 1

If Outlook is not allowing you to rename your .pst file, that means either Outlook is still using it or if you have any indexing application installed in your computer like Copernic, then more chances are that it’s being indexed by Copernic. So, with outlook, you need to kill your indexing software too. Upon doing so, try renaming the .pst file and check if Outlook opens. If it does, that means your Outlook Personal folder file (.pst) got corrupted. So, you need to repair that, follow below given steps:

How to Repair a .pst file

If the search doesn’t find Scanpst.exe, try searching in the alternative folder mentioned in step 2, above — Program Files or Program Files (x86).

If the scan finds errors, you’re prompted to start the repair process to fix them.

  1. Click Repair.

    A copy of the log file is saved to the same folder as the .pst file.

  2. Start Outlook with the profile that contains the Outlook Data File that you repaired.
  3. Switch to the Folder List view in the Folder Pane by pressing Ctrl+6.

You can create an Outlook Data File, and drag the items in the Lost and Found folder into the new data file. After you’ve moved all the items, you can remove the Recovered Personal Folders (.pst) file. This includes the Lost and Found folder.

To recover items from the backup (.bak) file, make a copy of it and give the copy a new name with a .pst extension, such as bak.pst. Import the bak.pst file into Outlook, and then use the Import and Export Wizard to import any additional recovered items into the newly created .pst file.

Press Windows Key + X > Select Command Prompt (Admin)

chkdsk c: /f

Solution 3

  1. You need to Open Outlook in Safe mode. For doing so:
  2. Press Windows key + R. When Run command box opens:
  3. Type – Outlook /safe and press Enter.
  4. Now, if your Outlook 2013 opens, disable the faulty add-ons:
  5. Go to Outlook 2013 > File > Options.
  6. Click on Add-ons > Select COM Add-ins under Manage > Go
  7. Disable all add-ins or the ones you think could be faulty.
  8. Click OK.
  9. Close the Outlook 2013 and re-open normally using the icon on desktop or from start-menu.

Solution 4

Solution 5

outlook.exe /resetnavpane  or  outlook.exe /resetfolders

Solution 6 (For Windows 7 and 8 users)

Type in services.msc and Enter.

Change Startup type: from Automatic to Disabled.

Solution 7

Open Task Manager, find Lync application in Processes tab.

Now Outlook 2013 should open fine.

Kill “Desktop Windows Manager” (in Windows 10) in Task Manager.

For Windows 7 and 8 users, Solution 6 is applicable for you.

Solution 9

Open Registry Editor by typing regedit in Run command box and Enter.

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Profiles\<Your Profile>

Also delete those profiles from following path:

Now open Outlook 2013 and reconfigure your Email-accounts.

Sometimes Hardware Acceleration too can cause the issue. Open Outlook in Safe mode as mentioned in Solution 3 and go to:

Disable Hardware Graphics Acceleration

Close Outlook 2013 and Restart your Computer.

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