Facebook Gives Messenger Bot Developers More Options With 5 New Messaging Tags

Developers of Facebook Messenger bots now have five new messaging tags to deploy in specific use cases beyond the Messenger Platform Policy 24-hour window.

  • Appointment update: The APPOINTMENT_UPDATE tag may only be used to provide updates about an existing appointment. For example, when there is a change in time, a location update or a cancellation (such as when a spa treatment is canceled, a real estate agent needs to meet you at a new location or a dental office proposes a new appointment time).
  • Game event: The GAME_EVENT tag may only be used to provide an update on user progression, a global event in a game or a live sporting event. For example, when a person’s crops are ready to be collected, their building is finished, their daily tournament is about to start or their favorite soccer team is about to play.
  • Transportation update: The TRANSPORTATION_UPDATE tag may only be used to confirm updates to an existing reservation. For example, when there is a change in status of any flight, train or ferry reservation (such as “ride canceled,” “trip started” or “ferry arrived”).
  • Feature functionality update: The FEATURE_FUNCTIONALITY_UPDATE tag may only be used to provide an update on new features or functionality that become available in a bot. For example, announcing the ability to talk to a live agent in a bot, or that the bot has a new skill.
  • Ticket update: The TICKET_UPDATE tag may only be used to provide updates pertaining to an event for which a person already has a ticket. For example, when there is a change in time, a location update or a cancellation (such as when a concert is canceled, the venue has changed or a refund opportunity is available).

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Facebook Messenger

Enough already with all the whining about Facebook Messenger, Facebook’s new standalone mobile messaging app!  It’s Facebook! They make their money from watching everything you do on the net! What did you expect their new messaging-only app to do?

Facebook-Messenger

If you’re late to this tempest in a teapot, in April, Facebook announced it would kill off the chat feature in its Android, Windows Phone, and iOS apps. Instead, it would require users to download Facebook Messenger to chat with friends. Facebook argued that the reason for this move is that the Messenger app is 20 percent faster then messaging using the all-in-one Facebook app.

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Facebook Messenger for Windows Phone 8

Facebook this week released a Facebook Messenger app for Windows Phone 8. A bit belatedly when you consider the versions for Android and iOS arrived about two years ago. But the big question isn’t so much the timing. It’s, what’s the point?

Facebook Messenger is Facebook’s instant message solution. It provides instant messaging (IM, or text messaging) capabilities, and it’s of course free to the social network service’s customers. It’s roughly analogous to Skype, the now-defunct Windows Live Messenger, or Apple iMessage.

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